At MaretanNet, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your digital products, we’re here to help.

Refund Policy

Eligibility for Refunds:

  • Refunds are applicable only to digital products that have not been downloaded or accessed after purchase.
  • Requests for refunds must be made within 14 days of the purchase date.
  • Refunds are not applicable for any products that have been successfully downloaded or used.

How to Request a Refund:

  1. Contact our support team with your order details, including the order ID and purchase date.
  2. Specify the reason for your refund request.
  3. Our team will review your request and respond within 3 business days.

Refund Processing:

  • Approved refunds will be credited to your original payment method within 7-10 business days.
  • Any transaction fees incurred during the purchase are non-refundable.

Returns Policy

Since MaretanNet specializes in digital products, returns are not applicable. However, we understand that issues may arise, and we are committed to resolving them promptly.

If You Encounter Issues:

  • For technical difficulties, please contact our support team for troubleshooting assistance.
  • If the product does not match the description provided at the time of purchase, you may qualify for a replacement or refund.

Exceptions

We reserve the right to deny refund requests under the following circumstances:

Refund requests without a valid reason or supporting evidence.

Products purchased more than 14 days ago.

Products that have been downloaded or accessed.